Each Homes Counts
In December 2016, Dr Peter Bonfield OBE published the results of an extensive investigation to the energy efficiency industry. Entitled "Each Homes Counts", the Report was the result of18 months of research and was billed as "an independent review of consumer advice, protection, standards and enforcement for energy efficiency and renewable energy.
Commissioned jointly by the Department for Business, Energy and Industrial Strategy (BEIS) and by the Department for Communities and Local Government, the 68 page review covered three key questions. It considered 1) the quality of customer advice and protection, 2) the standards frameworks underpinning the quality of works, and 3) the effectiveness of monitoring and enforcement measures. In addition to evaluating the present state of the industry, it also set out a clear action plan for improvement over the coming years.